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PRIVACY POLICY
Effective Date: 08/23/2026
Last Updated: 08/23/2026
Lagaidim.com ("Lagaidim", "we", "our", "us", "Store", or "Website") respects your privacy and is committed to protecting your personal information.
Lagaidim.com is a legally registered e-commerce business operating from Dallu-15, Kathmandu, Nepal. We sell perfumes, perfume decants, clothing, fashion accessories, wearable products, jewelry, lifestyle products, and other products through our Website and official communication channels.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you visit Lagaidim.com, place an order, communicate with us, interact with our social media accounts, use our services, or otherwise interact with Lagaidim.
This Privacy Policy is intended to comply with applicable laws of Nepal, including the Electronic Commerce (E-Commerce) Act, 2081, the Privacy Act, 2075, the Electronic Transactions Act, 2063, and other applicable laws and regulations. It also incorporates internationally recognized privacy principles where applicable to our operations.
By using Lagaidim.com, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- Lagaidim.com
- Online order forms
- Customer account registration
- Checkout and payment processes
- Contact forms
- Customer support
- Phone calls
- SMS
- Viber
- TikTok
- Google services
- YouTube
- Online advertising platforms
- Other official Lagaidim communication channels
- Offline interactions relating to online orders or customer services
This Policy also applies to information obtained from customers through official social media messages, comments, advertisements, lead forms, and other digital interactions where such information is provided to Lagaidim.
2. Information We Collect
Depending on how you interact with Lagaidim, we may collect the following information.
2.1 Personal and Contact Information
This may include:
- Full name
- Telephone number
- Mobile number
- Email address
- Billing address
- Delivery address
- City, district, and postal information
- Social media profile information where voluntarily provided
- Other contact information provided by you
2.2 Order Information
When you place an order, we may collect:
- Products purchased
- Product quantities
- Product variants
- Clothing sizes
- Colors
- Fragrance selections
- Decant sizes
- Order value
- Order date
- Order status
- Delivery information
- Customer communication relating to the order
- Previous purchase history
2.3 Payment Information
Depending on the payment method used, we may process information relating to:
- Payment confirmation
- Transaction reference numbers
- Payment method
- Payment status
- Bank or wallet transaction information
- Payment gateway transaction information
Where payment processing is handled by a third-party payment provider, payment card or financial information may be processed directly by that provider according to its own privacy and security policies.
Lagaidim does not intentionally request or store your complete payment card PIN, password, CVV, OTP, or other authentication credentials unless specifically required by a legitimate payment service and processed securely by the relevant provider.
Customers should never send passwords, OTPs, PINs, or other confidential authentication credentials to Lagaidim through social media, WhatsApp, Viber, email, or any other communication channel.
3. Information Collected Through Social Media and Digital Platforms
Lagaidim may use and maintain official accounts, advertisements, pages, business profiles, messaging services, and other digital presence on platforms including:
- TikTok
- YouTube
- Viber
- Other platforms used by Lagaidim from time to time
When you interact with Lagaidim through these platforms, the platform may provide us with certain information according to your settings, the platform's policies, and the permissions you have granted.
For example, when you submit information through a social media advertisement or lead-generation form, we may receive the information you voluntarily submit, such as your name, telephone number, email address, location, product interest, or other information requested in the form.
We do not control how independent third-party platforms collect or process information outside Lagaidim's own systems. Customers should review the privacy policies of the respective platforms for information regarding their independent data practices.
4. Information Collected Automatically
When you visit Lagaidim.com, certain technical information may be automatically collected.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Language preference
- Approximate geographic location derived from technical information
- Pages visited
- Products viewed
- Website navigation information
- Referral source
- Date and time of visits
- Interaction with Website features
- Advertising identifiers where permitted
- Cookie and similar technology information
This information may be used for Website operation, analytics, security, performance improvement, advertising measurement, and marketing purposes.
5. Cookies and Similar Technologies
Lagaidim.com may use cookies, pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used to:
- Keep the Website functioning properly
- Remember user preferences
- Maintain shopping sessions
- Understand Website usage
- Measure advertising performance
- Analyze customer behavior
- Improve Website functionality
- Personalize content
- Provide relevant advertisements
- Prevent fraud and abuse
Where required by applicable law, non-essential cookies and similar technologies will be used only with appropriate consent.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.
6. How We Use Your Information
Lagaidim may use collected information for legitimate business purposes, including:
Order Processing
We may use your information to:
- Process orders
- Confirm orders
- Verify customer information
- Confirm stock availability
- Process payments
- Arrange delivery
- Communicate delivery information
- Provide customer support
- Handle order-related inquiries
- Maintain transaction records
- Issue invoices and receipts
Customer Service
We may use your information to:
- Respond to questions
- Respond to complaints
- Provide product information
- Confirm product availability
- Resolve transaction-related issues
- Communicate with customers regarding their orders
Business Operations
We may use information to:
- Maintain business records
- Improve our products and services
- Analyze sales
- Understand customer preferences
- Improve Website performance
- Prevent fraud
- Detect suspicious activity
- Maintain security
- Conduct internal reporting
- Comply with legal and regulatory requirements
Marketing and Advertising
Where legally permitted and where required, with your consent, Lagaidim may use your information to:
- Send promotional messages
- Send product recommendations
- Inform you about discounts
- Inform you about new products
- Send special offers
- Conduct remarketing
- Measure advertising effectiveness
- Create advertising audiences
- Deliver personalized advertisements
- Conduct customer segmentation
- Analyze campaign performance
You may opt out of direct marketing communications as described in this Privacy Policy.
7. Legal Basis for Processing
Depending on the circumstances and applicable law, Lagaidim may process personal information based on one or more of the following grounds:
- Your consent
- Processing necessary to fulfill an order or transaction
- Processing necessary to provide requested services
- Compliance with legal obligations
- Protection against fraud and security threats
- Legitimate business interests where permitted by applicable law
- Establishment, exercise, or defense of legal claims
- Other lawful grounds permitted under applicable law
Where consent is required, we will seek appropriate consent before processing information for that purpose.
8. Consent
Where required by applicable law, Lagaidim will obtain consent before collecting or using personal information for specified purposes.
By submitting information voluntarily through an order form, contact form, lead-generation form, social media form, WhatsApp, Viber, email, or other official communication channel, you authorize Lagaidim to use that information for the purpose for which it was submitted, including responding to your inquiry or processing your order.
Where marketing consent is separately required, providing information for an order does not automatically mean that you have consented to receive promotional communications.
You may withdraw marketing consent at any time using the available opt-out mechanisms or by contacting us.
Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.
9. Sharing of Personal Information
Lagaidim does not publicly disclose or sell personal information as a general business practice.
However, personal information may be disclosed or made available to third parties where necessary for legitimate business purposes, order fulfillment, legal compliance, advertising, marketing, analytics, security, or other purposes permitted by applicable law.
Such third parties may include:
- Delivery and courier companies
- Payment service providers
- Banks and financial institutions
- Payment gateways
- Website hosting providers
- Cloud service providers
- IT service providers
- Website developers and technical service providers
- Customer support providers
- Accounting and financial service providers
- Advertising platforms
- Marketing agencies
- Analytics providers
- Communication service providers
- Social media platforms
- Fraud prevention and security providers
- Professional advisers
- Government authorities
- Law enforcement agencies where legally required
- Other service providers necessary to operate our business
Where personal information is shared with service providers, we seek to limit disclosure to information reasonably necessary for the relevant purpose and require appropriate confidentiality and security measures where applicable.
10. Advertising and Marketing Partners
Lagaidim may work with third-party advertising and marketing platforms, including platforms operated by companies such as Meta, Google, TikTok, LinkedIn, and other advertising providers.
Depending on applicable law, platform functionality, and your consent or privacy settings, these platforms may receive or process certain information such as:
- Contact information
- Advertising identifiers
- Website interaction information
- Purchase or conversion information
- Device information
- Cookie or pixel information
- General audience or demographic information
- Information used to measure advertising effectiveness
This may allow Lagaidim to:
- Measure advertisements
- Create advertising audiences
- Conduct remarketing
- Show relevant advertisements
- Understand customer interests
- Measure conversions
- Improve advertising campaigns
Where required by applicable law, Lagaidim will obtain consent before using non-essential tracking technologies or sharing information for targeted advertising purposes.
11. Third-Party Platform Privacy
When you use or interact with third-party platforms such as Facebook, Instagram, TikTok, Google, YouTube, WhatsApp, Viber, or LinkedIn, those platforms may independently collect and process your information.
Their processing is governed by their respective privacy policies and terms.
Lagaidim is not responsible for the independent privacy practices, security, algorithms, data retention, or processing activities of third-party platforms.
You should review the privacy policies and privacy settings of those platforms.
12. Order and Transaction Information Sharing
Lagaidim may share information necessary to complete a transaction between the customer, Lagaidim, payment providers, and delivery or transportation providers.
For example, a courier may receive:
- Customer name
- Telephone number
- Delivery address
- Order reference
- Delivery-related information
This information is provided for the purpose of completing the delivery and related transaction.
Nepal's Electronic Commerce (E-Commerce) Act, 2081 specifically permits exchange of transaction-related information between the buyer, e-commerce business, and transporter involved in the transaction while requiring personal information to be kept confidential.
13. Legal Disclosure
Lagaidim may disclose personal information where required or permitted by applicable law, including where disclosure is necessary to:
- Comply with a court order
- Respond to a lawful government request
- Comply with regulatory requirements
- Prevent fraud
- Investigate suspected unlawful activity
- Protect the rights or property of Lagaidim
- Protect customers or other persons
- Establish, exercise, or defend legal claims
- Comply with tax, accounting, consumer protection, e-commerce, or other legal obligations
14. Data Security
Lagaidim takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
- Accidental disclosure
Security measures may include access controls, secure hosting, authentication mechanisms, encryption where appropriate, restricted employee access, monitoring, and other reasonable safeguards.
However, no Internet transmission, electronic storage system, website, or digital communication method can be guaranteed to be completely secure.
Accordingly, Lagaidim cannot guarantee absolute security of information transmitted through the Internet.
15. Employee and Service Provider Access
Access to customer information is limited to employees, contractors, service providers, and authorized personnel who reasonably require the information to perform their responsibilities.
Such individuals and service providers are expected to maintain confidentiality and use information only for authorized purposes.
16. Data Retention
Lagaidim retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and completing orders
- Providing customer service
- Maintaining business records
- Accounting and tax requirements
- Legal and regulatory compliance
- Fraud prevention
- Resolving disputes
- Enforcing agreements
- Maintaining necessary business records
- Marketing where permitted
- Defending legal claims
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, Lagaidim may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and reasonable business practices.
17. Customer Rights
Subject to applicable law and any lawful limitations, customers may have rights relating to their personal information, including the right to:
- Know what personal information is being collected
- Request access to personal information held about them
- Request correction of inaccurate or incomplete information
- Update their personal information
- Request deletion or cessation of processing where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Object to certain types of processing where applicable
- Request information regarding third-party processing
- Raise a privacy-related complaint
These rights may be subject to legal, regulatory, contractual, security, accounting, or other legitimate limitations.
18. Updating or Correcting Your Information
Customers may request correction or updating of their personal information by contacting Lagaidim through official communication channels.
Where account functionality is available, customers may also update their information through their account.
Lagaidim may request reasonable verification before changing or disclosing personal information in order to prevent unauthorized access or identity fraud.
19. Account Closure and Deletion Requests
Where user accounts are available, customers may request closure of their account.
Customers may also request deletion of personal information, subject to applicable legal and legitimate business requirements.
Lagaidim may retain certain information where necessary for:
- Tax records
- Accounting records
- Transaction records
- Legal compliance
- Fraud prevention
- Dispute resolution
- Enforcement of agreements
- Other lawful purposes
Therefore, account closure or a deletion request may not result in immediate deletion of every record associated with the customer.
20. Marketing Communications
Lagaidim may send marketing communications through:
- SMS
- Telephone
- Viber
- Social media
- Other digital communication channels
Where consent is required, marketing communications will be sent only where the required consent or other lawful basis exists.
Customers may opt out of marketing communications by:
- Using the unsubscribe option provided in an email
- Following the opt-out instructions in a message
- Contacting Lagaidim through official channels
- Adjusting applicable platform or advertising settings
Opting out of marketing communications will not prevent essential transactional communications such as order confirmations, payment notifications, delivery updates, security notices, or important service communications.
21. Personalized Advertising and Remarketing
Lagaidim may use advertising technologies to show advertisements to users who have previously interacted with our Website, social media accounts, advertisements, or products.
This may include remarketing or retargeting through platforms such as Meta, Google, TikTok, LinkedIn, or other advertising networks.
Where required, such technologies will be used subject to applicable consent requirements.
Users may also control certain advertising preferences through the relevant advertising platform or device settings.
22. Children's Privacy
Lagaidim's services are not intentionally directed toward children who are below the minimum age required to independently enter into transactions under applicable law.
We do not knowingly seek to collect personal information from children for marketing purposes.
If a parent or legal guardian believes that a child has provided personal information to Lagaidim without appropriate authorization, they may contact us through our official channels.
Upon receiving a valid request, Lagaidim will take reasonable steps consistent with applicable law to address the matter.
23. International Data Processing
Some of our service providers, technology providers, advertising platforms, cloud providers, social media platforms, and other third-party partners may operate outside Nepal.
As a result, personal information may be processed or stored in countries other than Nepal.
Where international processing occurs, Lagaidim will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical, and organizational safeguards.
24. International Privacy Standards
Where applicable to a customer's jurisdiction, Lagaidim seeks to follow internationally recognized privacy principles, including:
- Transparency
- Purpose limitation
- Data minimization
- Accuracy
- Storage limitation
- Security
- Accountability
- Individual rights
- Appropriate consent mechanisms
Where laws such as the European Union's General Data Protection Regulation (GDPR) or other applicable privacy laws apply to a particular customer or transaction, Lagaidim will seek to process personal information in accordance with applicable requirements.
Nothing in this Privacy Policy should be interpreted as voluntarily extending the application of a foreign law to circumstances where that law does not otherwise apply.
25. Data Minimization
Lagaidim aims to collect only information reasonably necessary for the purposes described in this Privacy Policy.
Customers are not required to provide unnecessary personal information merely to browse the Website.
However, certain information may be required to process an order or provide requested services.
For example, a delivery order may require the customer's name, telephone number, and delivery address.
26. Accuracy of Customer Information
Customers are responsible for providing accurate and current information when placing an order or communicating with Lagaidim.
Providing inaccurate information may result in:
- Failed delivery
- Order delays
- Incorrect invoices
- Communication failures
- Payment verification issues
- Other transaction-related problems
Customers should notify Lagaidim if important information changes.
27. Fraud and Security Monitoring
Lagaidim may monitor transactions and Website activity for security, fraud prevention, abuse detection, and protection of customers and the business.
This may include analysis of:
- Transaction patterns
- IP addresses
- Device information
- Login activity
- Payment activity
- Order information
- Suspicious communications
Information may be shared with relevant service providers, financial institutions, payment providers, or authorities where reasonably necessary and legally permitted.
28. Third-Party Links
Lagaidim.com may contain links to third-party websites, applications, services, social media platforms, payment services, or other external resources.
Lagaidim does not control the privacy practices of such third parties.
Visiting an external website or using an external service is subject to that third party's privacy policy and terms.
Customers should review the applicable privacy policies before providing information to third parties.
29. Social Media Interactions
Information that customers voluntarily post publicly on Lagaidim's social media pages, posts, comments, or other public areas may be visible to other users.
Customers should not publicly post sensitive personal information, payment information, passwords, OTPs, identification numbers, or other confidential information.
Lagaidim may remove or restrict public content where necessary to protect customer privacy, security, or the integrity of our platforms.
30. WhatsApp and Viber Communications
Customers may communicate with Lagaidim through WhatsApp or Viber for product inquiries, order processing, customer service, delivery coordination, and other official purposes.
Information shared through these platforms may be processed by both Lagaidim and the respective platform according to their respective policies.
Customers should avoid sending passwords, OTPs, PINs, complete payment credentials, or other highly confidential information through WhatsApp or Viber.
31. Google, Meta, TikTok, LinkedIn, and Other Advertising Services
Lagaidim may use advertising, analytics, measurement, and audience tools provided by third parties, including Google, Meta, TikTok, LinkedIn, and other providers.
These services may use cookies, pixels, SDKs, tags, advertising identifiers, conversion APIs, or similar technologies.
Depending on applicable law and user settings, these technologies may collect information relating to Website visits, interactions, advertisements, purchases, devices, and other events.
This information may be used to measure advertising performance, improve campaigns, create audiences, conduct remarketing, and provide relevant advertisements.
Where applicable, users may control these technologies through cookie settings, browser controls, device settings, or the privacy controls provided by the respective platforms.
32. Payment Service Providers
Payment transactions may be processed by third-party banks, payment gateways, digital wallets, or other payment service providers.
These providers may collect and process payment information under their own terms and privacy policies.
Lagaidim does not control the privacy practices of independent payment providers.
Customers should review the applicable privacy policy of their selected payment provider.
33. Delivery and Logistics Providers
To deliver orders, Lagaidim may provide necessary customer information to courier, logistics, transportation, and delivery providers.
Information may include:
- Customer name
- Contact number
- Delivery address
- Order reference
- Delivery instructions
Such information is provided for legitimate transaction and delivery purposes.
34. Business Transfers
If Lagaidim undergoes a merger, acquisition, restructuring, sale of business, transfer of assets, or similar corporate transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law.
Where legally required, affected users may be notified through appropriate means.
35. Changes to This Privacy Policy
Lagaidim may update this Privacy Policy from time to time to reflect:
- Changes in applicable law
- Changes in our business
- New services
- Changes in technology
- Changes in third-party services
- Changes in data processing practices
- Improvements to privacy protections
The updated Privacy Policy will be published on Lagaidim.com with an updated "Last Updated" date.
Customers are encouraged to periodically review this Privacy Policy.
Continued use of Lagaidim.com after an updated Privacy Policy is published constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
36. Privacy Complaints and Grievances
If you believe that Lagaidim has improperly collected, used, disclosed, or handled your personal information, you may contact us through our official communication channels.
We will review reasonable privacy complaints and take appropriate action consistent with applicable law.
For complaints concerning third-party platforms, payment providers, courier companies, advertising platforms, or other independent service providers, customers may also need to contact the relevant provider directly.
37. Data Breach and Security Incidents
If Lagaidim becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and mitigate the issue.
Where notification is required by applicable law, Lagaidim will provide appropriate notice to affected individuals, authorities, or other relevant parties within the legally required timeframe.
38. No Absolute Security Guarantee
Although Lagaidim takes reasonable measures to protect personal information, no online system can guarantee absolute security.
Customers acknowledge that transmission of information over the Internet involves inherent risks.
Customers are responsible for maintaining the security of their own devices, passwords, accounts, and authentication information.
Lagaidim will never intentionally request your password, OTP, PIN, or complete payment authentication credentials through an unofficial channel.
39. Relationship With Other Policies
This Privacy Policy should be read together with Lagaidim.com's:
- Terms and Conditions
- Shipping and Delivery Policy
- Payment Policy
- Return and Refund Policy
- Cancellation Policy
- Other applicable policies published on the Website
In the event of a conflict concerning personal information, this Privacy Policy will govern the handling of personal information to the extent permitted by applicable law.
40. Governing Law
This Privacy Policy shall be governed by the applicable laws of Nepal.
Lagaidim will process personal information in accordance with applicable privacy, e-commerce, electronic transaction, consumer protection, tax, and other relevant laws and regulations.
41. Contact Information
For privacy-related questions, requests, complaints, corrections, deletion requests, or withdrawal of marketing consent, please contact Lagaidim through the official contact information published on Lagaidim.com.
Business: Lagaidim.com
Registered Location: Dallu-15, Kathmandu, Nepal
Website: Lagaidim.com
Privacy Contact: [Insert Official Email Address]
Phone: [Insert Official Phone Number]
42. Customer Acknowledgement
By using Lagaidim.com, you acknowledge that you have read and understood this Privacy Policy.
You understand that Lagaidim may collect and process personal information necessary for order processing, payment verification, delivery, customer support, legal compliance, security, business operations, analytics, and other legitimate purposes described in this Privacy Policy.
You further understand that Lagaidim may use third-party service providers, social media platforms, advertising platforms, payment providers, courier companies, technology providers, analytics providers, and other business partners to operate and promote its business, subject to applicable law and appropriate safeguards.
Where consent is required for marketing, targeted advertising, cookies, or other processing activities, Lagaidim will seek the required consent and provide appropriate choices or opt-out mechanisms.
By continuing to use Lagaidim.com, you acknowledge the practices described in this Privacy Policy.